Return & Refund Policy

To qualify to return an item under this Policy, return product must be:

  • Not used and in brand new condition;
  • In the same condition you received it;
  • In the original box and/or packaging accompanied with relevant materials and accessories, including user manuals, instruction booklets, packing inserts and warranty card in an unused condition.


Non Returnable Items

The following items cannot be returned once opened:

  • Batteries, Film, Ink cartridges, Memory Cards, Smartwatch, Tablet, iPhone, iPad, iWatch or any item which has been removed from its “blister-pack”.
  • Printers cannot be returned once toner has been installed.
  • Underwater equipment cannot be returned once it has been used in water.
  • Special order product or any item indicated on the website as non-returnable.


We will not be responsible for personal data or items left in returned product or any consequential or incidental damage resulting from the sale or use of any products purchased from us.

You will be responsible for all delivery cost incurred for returning the item to us. Prior to making a return, kindly contact us for return address and return procedures.

We reserve the rights to decline any return request if the reason of return or product return falls beyond our return policy.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Camera2u will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 Days after the confirmation.

Please contact us at [email protected] or whatsapp 012-6714590 if you have any questions or doubts.